Returns and Warranty
A 12 Month Warranty For Peace Of Mind.
Our products and services are issued with a 12 month warranty for your peace of mind, meaning if your item develops a manufacturing fault within the first 12 months you are entitled to return the faulty item to Andre’s Apple Repairs for a replacement repair.
Andre’s Apple Repairs warranty is limited to covering items faulty through a manufacturing issue and does not cover personally damaged items, for example a broken part as a result of miss use.
Our warranty is void if another repairer opens or works on the device following our repair.
Once your faulty item has arrived with us we will undertake the necessary investigations, for example testing the part. If your item is found to be faulty due to a manufacturing fault we will issue you with a replacement item. If your item is tested and found to be in good working order we will send the item back to you and provide feedback/assistance in how to utilise your product to its best ability.
If your item is found to be faulty due to personal damage (not a manufacturing fault) you will not be entitled to any refund or replacement.
Although we do not have specific knowledge of your devices configuration we will attempt to minimise disruption to your device as much as we can but we cannot be responsible for any unforeseen issues that may arise from any of our services if you do not report all known faults of your device.
You have a responsibility to report all known faults of your device regardless if this is in connection to the repair that is due to be undertaken. Failure to report all known faults may affect the efficiency and integrity of your repair.
Please note that if your device is under manufacturer warranty our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturers warranty.
We cannot be held responsible or liable to any service performed for you regarding:
Any loss data, data corruption, loss of images, documents or information.
Any financial loss, or loss and interruption to business or contracts.
Any failure by you to follow our reasonable recommendations or instructions.
Our parts are supplied by a reputable UK supplier.
Official Apple screens are a refurbished apple LCD with an OEM glass screen and digitiser.
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